AVOIDING CONFLICT WITH CUSTOMERS AND CO-WORKERS

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Avoiding Conflict with Customers and Co-Workers
 

The respected business adage – It’s less expensive to keep old customers than trying to find new ones – is as true today as it has been for centuries.  Moreover, the fact that happy employees are more productive employees also holds true.

Whether dealing with unhappy customers or irritated employees, there are numerous methods for bringing people around to your side again.  Indeed, psychologists have researched techniques that help us proactively head off potential conflicts, disagreements, or differences with customers and co-workers.

For these time-honored reasons, the Minnesota School of Business has created a seminar dealing specifically with neutralizing and avoiding conflict in the work place. And you need to be there to learn how!